How to send out a blast email – Host Building

Blast emails

Blast emails enable you to send communications via email to app users. Communications can be sent to all app users or targeted to specific groups, such as app users in a particular tenancy.

Blast emails can be sent out by a building or client admin.

Steps

From the top menu, select the envelope icon.
Complete the fields within the send email form with the information you would like to send out and who to. See the field description list for more information on the fields.
Click Send Now. Your email will be sent out immediately, however delivery time will depend on the recipient's email server settings, for example, some companies have a delay on emails external to their organization.

Send email form field descriptions

To – Choose whether you want to send an email to a particular tenant or floor of the building. To communicate to all app users regardless of tenant or floor, select tenant. When a specific floor is selected will send the email to all tenants that have that floor entered as their floor.
Devices – To only email iOS or Android users, select the device type, otherwise select all to contact all app users regardless of device type.
Target Access Roles – Select the app user access role/s you would like to send the email to, if you want to send the email to all app users, don’t make a selection.
Target Tenant (only appears if you select to send to Tenant) – To send the email to all app users, select All Tenants, otherwise select the tenant you would like to send the email to.
Target Group – If there a particular user group you want to send, select the user group from the drop down, otherwise leave blank to send to all app users.
Only send push notifications to users who have accepted the privacy policy - tick to only send to users who have accepted the privacy policy
Only send push notifications to user who have agreed to receive marketing updates - tick to only send to users who have accepted marketing updates.
Subject – The subject line of the email.
Message – The message you want to communicate. When entering the information into the rich text editor, you can copy and paste text into the field, however, be sure to insert images and hyperlinks using the menu along the top of the editor to ensure they show correctly in the email.