How to approve/decline an event refund request

Approving/ declining event refund requests

When an event has been set up to require approval to receive a refund upon cancelling, app users are able to request to cancel their attendance to the event in the app and the approval is completed in the admin portal.

When an event refund request is submitted, the account linked to the space and the approval person nominated to approve event refund request will receive an email advising them that an app user has cancelled their booking.

The refund request will remain as pending in the app until the request is actioned in the admin portal.

A client admin can approve/decline event refund requests. 

Steps to approve an event refund request

1. From the left-hand side menu, click Events & Functions > Refund Requests.
2. On the Refund Requests screen, navigate to the request you want to approve/decline and click Actions > Approve refund request or Reject refund request.
   
3. A window will appear asking if you are sure you want to approve or decline the event refund request. Click Proceed on the approval window, or to reject, enter a comment on why you are rejecting and click Reject.
    
4. The refund request is now complete and the booking will disappear from the My Booking screen in the app.

Tip

If you have a lot of event refund requests to manage, you can search and/or sort by buildings.