App User FAQs

Frequently Asked Questioned (FAQs) to assist the app user 

How do I un-register from the App? 

Unregistering from the Host App is done in-app via the My Profile tile. When following the below steps you will successfully close your current user account. This will allow you as a user to register to another building without the need to uninstall the app. 

• Click My Profile
• Scroll down to Support and click Delete Account
• In the drop down click Delete Account & Erase Data 

Your app will automatically refresh and take you to the registration screen. 

How do I claim a promo code? 

Food and Beverage promo codes allow users to claim a discount on selected food and beverage items in the app.  
Each promo code is unique to a vendor and can be claimed up to a limited amount of times. To claim a promotion code when ordering; 

• Navigate to your Food and Beverage tile 
• Select the vendor you wish to order from 

• Choose your food/drink items from the menu along with any options 
• Upon checkout – the field “Promo Code” will appear, enter in the promotion code here and tap “apply" 
• Any discounted items associated with the promo code will now be applied to the end cost at checkout 

When installing the app, why does it ask permission to use my Bluetooth? 

If your building has made available, the Mobile Access feature of the Host Building app it will require permission to use your devices Bluetooth.  

When installing the app, why does it ask to send Push Notifications? 

Push notification may be used by the building team to ensure you receive important updates. 

I haven't received an email validation. 

In some cases, outlook security settings may capture our validation emails and move them into a junk/spam folder or quarantine the email. If you are unable to locate your validation email,, you can attempt to send it again in the app by taping "Resend Validation Email" or, email hostbuilding@cbre.com to have your account manually verified.