How to manage onboarding Stripe and refunding payments

Food & Beverage Vendor Onboarding  

Onboarding a vendor into stripe can be done directly through the building admin portal, the below instructions will give a step by step guide on how this is done and what is required.  

• My Building -> Building -> Vendors -> View Vendors 
• Find the relevant vendor you wish to onboard and select “Actions” 
• Select the option “Stripe Onboarding” from the drop-down menu 

A link will appear which the Building Admin can be copy and past to the vendor to onboard their own Stripe.  

Note: If the Building Admin user decides to onboard the vendor’s Stripe on their behalf. The user will be required ALL banking details, business information and personal contact information of the Vendor Stripe account holder.  

Building Admin & Concierge Admin Stripe Onboarding  

This includes how to onboard Stripe for building provided services such as Concierge Admin Services and Building Admin Services. This cannot be done by the “Accounts” field and must be done from the “My Building” field.  

• My Building -> Building -> Accounts -> View Accounts 
• Find the relevant account you wish to onboard and select “actions” 
• Select the option “Stripe Onboarding” from the drop-down menu 

This will take the Building Admin to a new page which will allow either the Building Admin to onboard account onto Stripe. This will require all information and account holder details for building management.  

Note: If the Building Admin user decides to onboard a vendor’s Stripe on their behalf. The user will be required ALL banking details, business information and personal contact information of the Vendor Stripe account holder.  

Food & Beverage Vendor Refunds  

A vendor can process a refund through their Vendor POS App or on their Vendor login through the backend. These refunds may take between 5-10 Business days to be processed.  

To process a refund, follow the below steps;  

• Login to Vendor POS App or Vendor Admin (backend) 
• Orders -> History 
• Find relevant order to be refunded and select “Refund Order” 
• This will display a new text field where the user processing the refund will need to enter in the $ amount to be refunded. Once this is done, select “Refund” 

Event Refunds  

If a refund is required is required for an event, this can be done 2 different ways. Cancelling an event will trigger a refund to all users who have selected “attending” and have already paid for their place in the event. This will also refund individual users if they cancel their attendance for a paid event. Refunds take between 5-10 Business days to be processed.  

Refunds on Building, Concierge and Vendor Services  

To process a refund for a specific service (such as a concierge service) this will require the account holder of the Stripe account to login to Stipe and manually process the refund through the Stripe website. These refunds take between 5-10 Business days to be processed.